Archive › September, 2011

Video On Dealing With Burnout

Some of you will be familiar with the presentation I have done in the past on burnout, what it is, how to tell the symptoms, the 12 stages of burnout, and how to handle it in our communities. When I did the presentation I got some positive feedback that the content often resonated with people […]

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Community Management Crib Notes: Conflict Resolution

I have decided to kick off a new series of videos called Community Management Crib Notes discussing various community management topics, and here is the first video, this time on the topic of conflict resolution. In this video I discuss the different between conflict and disputes, the attributes that can make people engage in conflict, […]

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