Community Management Crib Notes: Conflict Resolution

I have decided to kick off a new series of videos called Community Management Crib Notes discussing various community management topics, and here is the first video, this time on the topic of conflict resolution. In this video I discuss the different between conflict and disputes, the attributes that can make people engage in conflict, and how we handle conflict situations and drive towards consensus.

I am new at this video-making business, so this is a first shot at this kind of thing. Be gentle, they should get better. :-)

Be sure to let me know your suggestions for future topics in the comments, and subscribe to the videos

Anyway, without further ago…

Part 1:


Can’t see the video? Click here to see it on YouTube!

Part 2:


Can’t see the video? Click here to see it on YouTube!

Be sure to share your experiences, stories and feedback in the comments!

2 Responses to “Community Management Crib Notes: Conflict Resolution”

  1. Christoffer Holmstedt September 13, 2011 at 6:44 am #

    Great idea and good reasoning behind the first topic, conflict resolution. The only wish I have for the future is to lower the intro/outro music and/or change to something more soothing.

    • Anonymous September 13, 2011 at 6:50 am #

      Many thanks, Chrisoffer!

      As for the music, well, I guess that was the rock fan in me that naturally settled for the music. I also wrote that piece, which made it easy to add (no licensing issues).

      I look forward to your thoughts on future videos!

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